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Technology makes everything better – but only if it is implemented in the right way. In the past few years, we have witnessed a seismic paradigm shift in the way customers interact with their favorite brands. They have also developed new purchasing habits and behaviors and rely on eCommerce more than ever before. So, why […]
The COVID-19 pandemic was a hard reset for many industries and brought a significant paradigm shift to the way businesses operated. Field service management is no exception and has moved towards contactless service and self-service models in the past two years. As these trends evolve, we can expect to see a more refined version of […]
According to a report by MarketsandMarkets, the field force automation market is set to grow to $ 2.8 billion by 2024 at a CAGR of 18.2%. With the increase in at-home services post pandemic, field service companies are now looking for cloud-based, robust solutions to better manage their field forces in real-time. This is due […]
Getting complete control of last-mile deliveries is one of the most daunting tasks for businesses today. Yet, while many choose to remain harmoniously ignorant to this fact, mastery of last-mile delivery can make or break a brand. One of the biggest reasons why first delivery attempts matter is that it directly impacts the profitability of […]
Did you know that the global field service management market will likely hit a $5.1 billion mark by 2025? As more at-home service businesses like at-home cleaning and beauty services emerge, the need to manage large remote workforces will increase. Field executives and on-the-go technicians; all of them need regular monitoring and tracking on their […]
Today, every aspect of business champions customization and enables companies to quickly resolve customers’ concerns or prevent them from occurring in the first place. Technology brings automation to sales, marketing, customer service, and other departments while finding new ways to optimize the processes further. So why should you still rely on traditional methods to manage […]
Pickup and delivery businesses are all the rage in the post-pandemic economy. Today, customers have accepted online shopping as a preferred method of buying products and are willing to pay a premium for same-day delivery. With a deviation in their buying practices, customer expectations are also at an all-time high, and it only takes a […]
With over 2.14 billion online shoppers across the globe, it is safe to say that eCommerce has no sign of slowing down. The unprecedented growth also means that customers have many options to choose from. As a result, nearly 40% of online shoppers switch to competitors on the back of a single bad experience with […]
Furniture delivery business is a lucrative and challenging business. No surprise there. Transporting large pieces of furniture without scuffing them is taxing. And, it becomes an even tougher nut to crack once you are trying to deliver multiple orders to different locations. Furniture retailers are promptly on the on-demand delivery bandwagon, but it has become […]