Essential Features of On-demand Laundry Delivery App

With the rise in the on-demand business model, it is no surprise that laundry businesses are also jumping on the on-demand bandwagon to attract and retain customers. 

So, if you want to take your laundry business to the next level, now is the best time to invest in an on-demand laundry delivery app. However, with many options in the market, it can get too exhausting to choose the right solution. 

This blog will discuss the top reasons to invest in an on-demand delivery app and the essential features you need to look out for. 

Let’s get started.  

What is an on-demand laundry delivery app?

As the name suggests, an on-demand laundry delivery app is a dedicated mobile phone app that facilitates customers to request and avail of on-demand delivery of their laundry.

It includes both; pickup and delivery services at the customer’s doorstep. Ditching to the age-old traditional dry cleaning services, where the customers have to go to the shop for dropping and then pick up the laundry stuff, the on-demand app serves the services at the customer’s doorstep. 

The on-demand laundry delivery services market is growing with an average of 10% growth per year, owing to time-preferred convenient pickup & delivery windows. In addition, seamless delivery of the items makes it worthy of becoming noticeable among the target audiences. 

Seamless delivery of the items also makes it worthy to become noticeable among the target audiences. 

Three Reasons to Invest in a On-Demand Laundry App

Today’s consumers are looking for comfort and convenience in any services they wish to opt for. Here is why and how it is ideal for getting started with an on-demand laundry delivery app.

1. Seamless Delivery Experience  

Most businesses struggle to meet customer expectations due to a lack of technology. As a result, they spend hours manually assigning tasks to delivery agents. 

You can manage tasks with minimal manual intervention with on-demand laundry software. Allow customers to choose their preferred time slots for pick up and delivery. This will increase transparency and improve customer loyalty. 

2. Powerful Interface

On-demand laundry delivery software streamlines and automates pickup & delivery operations. It consists of three interfaces: 

• Powerful Dashboard: Gain a bird’s-eye view of orders, agents, and customers in real-time
• Agent App: Allow your agents to pick up and deliver orders efficiently. 
• Customer App: Allow your customers to schedule the pickup and delivery time, track orders, make payments hassle-free.

3. End-to-End Visibility

Choosing an on-demand laundry app helps in offering consistent visibility of on-ground operations. In addition, the enhanced transparency of complete workflow helps inform and alert the involved stakeholders about any unexpected event or deviation from the planned route. 

Essential features of an on-demand laundry delivery app 

Choosing the right software that best suits your business is tricky. Here is a list of pre-requisite features you need to check before buying the platform. 

1. Order Collection

A smooth order collection and order tracking interface is necessary to provide a seamless customer experience. Therefore, ensure to integrate an easy-to-use and engaging order collection feature in the app. 

2. Pickup and Delivery Operations

This feature supports your laundry business’ seamless and quick pickup & delivery operations. End-to-end traceability of the operations per order-level helps make the operations viable for all the involved stakeholders. In addition, geofencing helps minimize the overlaps and reduce the transit time.

3. Flexible & Secured Payment Options

Make sure you choose an on-demand laundry delivery app that offers your customers flexible and secured payment options. It helps you to retain customers. 

4. Automated Workflow

For any on-demand operations to sustain and scale, it is essential to leverage the power of automation. An automated workflow and a predefined flow can help reduce the manual planning time and helps in offering an instant dispatch; based on the order constraints. Order batching and route planning are smart ways to accelerate the process with less or no manual intervention. 

5. Data-packed Insights

Scale your laundry pickup and delivery operations with intelligent insights.  

An intuitive dashboard helps you track day-to-day activities such as successful deliveries, agent productivity, customer feedback, and more. 

6. Customer Feedback

Customer feedback or an NPS collection form is also one of the essential features of your on-demand laundry delivery app. The customer feedback and insights help understand the customer experience and their expectations from the services. 

NetworkON – The ideal platform to automate your laundry pickup and delivery operations

NetworkON, an end-to-end automated delivery management software, helps businesses streamline their delivery operations and exceed customer expectations.  

The top features include 

• Route optimization – An end to end navigation from pickup to store and vice-versa)
• Auto-assignment and dispatch- Intelligent batching and task allocation)
• Real-time tracking – Enhanced visibility of on-ground resources
• Seamless communication – Notify customers about the order status. 

Book a demo to explore more features. 

Key Takeaway 

Leveraging the right technology to scale your on-demand laundry operations is key to a successful business. You can focus on improving customer experiences and reduce manual intervention in day-to-day operations. 

If you would like to know more, contact our product experts today.