The landscape of big and bulky goods deliveries is transforming rapidly, and the number of international bulk ship deliveries is increasing yearly. Even the COVID-19 pandemic could not halt the momentum of the growing number of operational ships worldwide.
Here is a quick look at the ongoing trend in bulk ship deliveries worldwide.
But why has there been an increase in the number of big and bulky goods deliveries in the past few years? Rapidly growing eCommerce is one of the reasons behind it. Moreover, large and bulky goods businesses are actively embracing technology to streamline their business operations, improve logistics and showcase their offerings to a global audience using eCommerce platforms.
In a nutshell, the delivery of large and bulky goods is driven by customer experience and operational excellence. However, the bigger ticket size of these products comes with its own set of challenges and opportunities, which the intelligent sellers of both small and larger items are striving to resolve and leverage, respectively.
The infrastructure needed to deliver bulky goods like furniture and electronics is available, but it is largely fragmented, with little to no technological implementation by most players in the market. The traditional method of delivering large products is often slow, and the buyers and sellers have a hard time tracking the movement of their packages in real-time.
However, businesses that have incorporated technology like a delivery management system are a step closer to gaining a competitive edge and enjoying better profit margins on every order delivered. Here are a few features that a delivery management system streamlines for a bulky goods delivery business.
But how can a delivery management system solve the problems in the supply chain of bulky goods? Let’s try to answer this question with a small example.
A furniture company first establishes a robust online presence with a well-designed website and can showcase its offerings with high-quality pictures and detailed descriptions of the materials used.
It allows its customers to explore multiple options from the comfort of their homes and place an order for their favorite design without worrying about carriage and installation. This allows the business to organize the delivery of products and installation using two-person crews who will stay informed about each other’s movements in real time.
Once the furniture arrives at the destination, the installation partner can reach the location quickly. This is the primary reason for an increase in two-person crews for the delivery and installation of large items like furniture, and nearly 35% of global furniture sales are expected to be made online by 2025.
There is no denying that large and bulky goods businesses will have to establish an eCommerce platform to survive today’s hyper-competitive environment. Technology is disrupting age-old processes and positively impacting companies at the forefront of embracing innovations.
Yes, the disruption will create new challenges and give them opportunities to exploit. Therefore, preparing for what comes next is always a good idea. In the following lines, we will look at the most prominent challenges businesses involved in delivering large and bulky products will encounter.
Long Delivery Windows: Traditionally, the time taken to deliver large goods is greater than that of smaller items; the delivery windows for the same range from days to weeks in length. However, some of the prominent customer’s concerns that a delivery management system can resolve when dealing with the delivery of large and bulky goods include:
But how will that help, right? If you are a bulky goods delivery company owner, you might want to look at some of the statistics in the following lines. Why? Because numbers don’t lie.
Delivery Charges: This is one of the most crucial parts of a transaction for any customer, especially when the delivery pricing system is not transparent. When delivery fees for a product are not revealed when a customer adds the product to their cart, it significantly increases the chances of cart abandonment.
But if the sellers mention the delivery charges at the outset of their interaction with the brand and ensure the customer that they will receive their order in mint condition, they are likely to win the trust of first-time buyers. However, the failure to do so will result in:
Delivery Experience: 96% of customers claim that delivery experience plays a significant role in ensuring brand loyalty. We have already discussed that most customers will not reorder from a brand on the back of a single negative experience, and it stands true today as they are spoilt for choices due to heavy competition.
Here are some challenges delivery personnel have to face during the delivery of large and bulky goods, but they also serve as opportunities to deliver a better customer experience:
Reverse Logistics: It is one of the evilest things in the delivery business but a necessary evil nonetheless. Nearly 30% of the orders placed online are returned, compared to a 9% return rate for in-store purchases. The biggest challenges that sellers face during reverse logistics include:
However, if companies selling products like furniture and electronics want to stay in business for the foreseeable future, they will have to find a way to combat this challenge. Leading online platforms like Amazon have proven that easy returns and smooth reverse logistics can skyrocket a brand into the stratosphere.
46% of furniture industry executives believe that delivery technology needs to evolve fast so that fledgling eCommerce businesses can have a sustainable future. The top things that eCommerce sellers of large and bulky goods want from a delivery management solution include:
NetworkON enables the users to access all of the metrics mentioned above and more. In addition, all of the crucial operational areas can be tracked by our delivery management platform, which is highly customizable to meet the needs of your delivery management company.
Using our platform, you can create a workflow that meets your delivery and customer experience requirements while keeping the cost per delivery low. In addition, complete visibility of the entire journey of the delivery is available to all the stakeholders involved in the process.
Here are some of the most crucial NetworkON features a large and bulky goods delivery business can leverage to gain a strong foothold in the marketplace:
In addition, you can ensure that the operations are being managed most efficiently using the following NetworkON capabilities:
Create and manage your digital landscape when you start or want to scale your company using NetworkON. Get in touch with our experts today and schedule a free demo of how this robust delivery management system can transform the way your logistical operations function.
Check out the other cool features NetworkON has to offer today. To know more about our platform and schedule a demo, email us at firstname.lastname@example.org or visit our website.