The festive season is just around the corner. And, ’tis the season for your eCommerce business to take on the holiday rush. So, the question now is – is your business ready to handle the increased number of orders this Christmas season? Have you streamlined every aspect of your Christmas deliveries process yet? If not, it’s high time to do it now. Like, right now.
Clearly, the COVID-19 pandemic has changed buyer habits, and supply chains have also transformed their behind-the-scenes functioning to a great extent. Thanks to the reliance on on-demand delivery services, many retail stores are now part of a robust eCommerce ecosystem. As a result, they are constantly evolving their business practices to accommodate present-day consumer habits.
If you are an online business, be prepared to expect a storm of orders during the Christmas season. But before we talk about how NetworkON can make things a lot easier on the delivery side of things, let us take a look at the most common challenges you might face during the 2021 Holiday season.
- Increased Customer Demand
When more orders start pouring in, it is easy to lose track of your packages and create inefficiencies in the supply chain. In addition, some customers often go for panic buying, and you might end up dispatching packages to the wrong address when managing packages manually.
Manually managing and tracking orders have a direct impact on the deliveries. It often leads your team to burnout, leading to mismanagement of orders and decreased productivity. Therefore, opting for a delivery management system makes perfect sense to streamline the logistics process.
- Inconsistent Customer Experiences
Did you know that you can lose a customer because of a single bad experience? Unfortunately, the holiday season can be overwhelming for delivery drivers as well. With the pressure of delivering hundreds of packages, they might end up on the wrong route. As a result, it adds to late deliveries and inconsistent customer experiences.
- Safe Deliveries
If your delivery partners are still working with dated technology, you cannot meet the customer demands like contactless delivery or digital proof of delivery. A delivery management system digitizes the entire delivery process and helps your delivery teams provide consistent customer experiences throughout the holiday season.
How can NetworkON Make Christmas Deliveries Better?
Leveraging technology can indeed optimize your delivery operations significantly. However, with many players in the market, it is key to choose the right technology that meets your business requirements.
NetworkON, an AI-Powered Delivery Management System, provides an amazing delivery experience for your customers and your teams.
Automating the delivery part of your business allows you to keep the customers engaged and helps you build trust across different stages of their journey with your brand. Apart from equipping your teams with digital delivery infrastructure, NetworkON enables you to maintain consistency in your results and allows the support teams to handle concerns in real-time.
Ensure the packages are moved from the warehouse to your customers’ doorsteps smoothly on time. A positive customer experience leads to better word-of-mouth marketing and indicates the reliability of your business.
Here are a few ways NetworkON can help you elevate the overall customer experience and deliver consistent results even during the hectic holiday season.
Efficient Dispatch System
Live tracking the delivery milestones are a crucial part of the dispatch cycle. You can always make things better with optimized routes, but before you do that, you need to be able to track the delivery partners’ movements in real-time.
NetworkON notifies you of any unplanned stops on the way and alerts the delivery staff when they are running behind their schedule. It also ensures the safety of the driver and vehicle, as roadside assistance can reach them instantly in case of a breakdown.
Moreover, the real-time visibility of the delivery partners adds to your operational efficiency by sending speeding or idling alerts to the drivers.
Route Optimization
Same-day deliveries will be a major part of your Christmas deliveries in the following weeks. It might sound overwhelming at first, but with a route optimization feature in your delivery management system, you can complete these deliveries without incurring any extra costs.
NetworkON offers AI-powered route optimization capabilities and provides the delivery teams with accurate and optimized routes. Here are a few ways in which route optimization can help you tackle different types of deliveries:
- Saves thousands of dollars in fuel by yielding the most optimized routes
- Reduces the man-hours involved in the delivery of products
- Helps the teams to plan routes to ensure a hassle-free delivery schedule for the fleets
- Provides real-time visibility of operations by showing the estimated time of delivery in the field
- Helps in monitoring the routes followed regularly and enables automatic order assignment to agents in the area
Geofencing
You won’t have the time to check in and check out each delivery manually during the peak of the holiday season. NetworkON offers advanced geofencing capabilities to check for drivers in the vicinity of the order and allows automatic order assignment.
It boosts productivity, improves the efficiency of the delivery operations, and ensures timely delivery.
Improved Communication
What makes a successful eCommerce business? Timely delivery and proactive communication. While the quality of the product matters, customers appreciate it if they are kept informed about every stage of the delivery cycle.
Send them regular alerts like order confirmation, packaged, shipped, and out for delivery. Every great delivery app offers regular communication and notifications to its customers to deliver a seamless delivery experience.
Use the chat option in your delivery management system to bridge the communication gap between the delivery fleets and customers.
Real-Time Order Tracking
Another part of fostering proactive communication is to let the customers track their packages in real-time. As a result, customer satisfaction improves based on the speed of delivery and the real-time alerts a customer receives.
Not only does it allow you to improve customer engagement, but it also adds an element of flexibility to your business. Regular notifications about dispatch, shipping, and last-mile delivery ensure that the customer will be available to receive the package at the designated time.
Digital Proof of Delivery
On-demand delivery is growing because of the convenience it offers to the customers. However, your delivery agents will need equipment to accept payment from multiple methods with an increased focus on contactless deliveries.
NetworkON enables delivery partners to generate digital proof of delivery, accepts payments from credit cards, PayPal, digital wallets, and other forms of payment. Availability of multiple payment options also increases the conversion rate as many customers are often apprehensive about sharing their credit card information on every purchase.
Next Steps?
So far, we have determined that a delivery management system like NetworkON can streamline your delivery during the holiday season and let your customers have all the gifts delivered conveniently.
But apart from having the best of core features, NetworkON is versatile and can fit in the delivery processes of companies operating in different sectors like food, cabs, furniture, pharmaceuticals, flowers, bakery, and more.
NetworkON’s free-for-lifetime option allows users to experience the high-end functionalities of the product without putting any precious dollars at risk.
Before getting into details about integrating NetworkON into your technology stack, let’s summarize the best features it has to offer:
- Automatic order scheduling
- Real-time tracking of orders and delivery partners
- On-point notifications about the delivery status and more
- Improved coordination between administrators, delivery staff, and customers
- Easy-to-use and dynamic interface
- Detailed analytics capabilities to make evidence-based decisions
- In-app chat feature to connect customers and delivery staff
- AI-Powered route optimization
The festive season is just around the corner, and you have to gear up for the flood of orders right away. To know more about getting started with NetworkON, get in touch with our experts today.
You can email us at info@networkon.io, visit our website to learn more about the product, and learn how the on-demand delivery world is transforming by reading new posts every day in our blog section.
Hey, if you’re still unsure about whether or not it suits your business requirements, you always have a chance to sign up for a free 14 day trial. Check out some extra features for instant signup here.
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